AskAnything Web

Versions and Licensing

VERSIONS The AskAnything Web software comes in the following versions: Enterprise Version: This is the most powerful version of the software that is geared toward companies with high-volume web sites (i.e. - greater than 200 unique users / day). Microsoft SQL Server 2000 is used as the database back-end to store all the information. Lite Version: This is more geared toward those companies with lower-volume web sites that do not expect more than 20 or 30 questions to be asked per day. Microsoft Access 2000 is used as the database back-end to store all the information. Demo Version: The demo version has the same functionality as the Lite version. However, it has a 30 day time limit, after which the software will no longer function.

LICENSING The AskAnything software license structure is a "restricted user license." This means that you are limited to the number of users who can answer questions on the website and (if you are integrated with a third-party CRM system) the number of SalesLogix/GoldMine customer service reps. (for HEAT)/users (for GMSM) who are able to receive call tickets/pending activities that result from questions being submitted to the AskAnything web template. (Please Note: There is no licensed limit to the number of web users who can ask questions.) The Restricted User License Depending upon how many user licenses you have purchased, will determine the following: How many "administrative" users can answer/edit questions on the AskAnything web interface: The AskAnything web interface allows users with "administrative" permissions to answer and edit questions that are submitted to the site. The number of allowable administrative users is determined by the number of licenses that you have purchased. How many SalesLogix/GoldMine CSRs/Users are able to receive call tickets or pending activities. If you are integrated with SalesLogix/GoldMine, then each time a question is submitted to the AskAnything web interface, a call ticket or pending activity will be created. The AskAnything software submits the call ticket/activity to CSRs/Users in a round-robin manner, determined by the order you specified in the control panel (click here). The maximum number of CSRs/Users that you can submit call tickets/activities to is determined by the number of licenses that you have purchased. An Example If you have purchased a 10-user license version of the AskAnything software, then you are allowed the following: 10 administrative users who can answer/edit questions on the AskAnything web interface. (i.e. - create their own personal homepages to answer/edit questions). 10 additional SalesLogix/GoldMine CSRs/Users who are able to receive call tickets/activities that result from questions being asked on the AskAnything web interface.